Frequently Asked Questions (FAQ)

(1) HOW DO I PURCHASE?
To place an order, kindly email us at cosmedsupply@gmail.com to place an order. Alternatively, you may also message us through our facebook page at https://www.facebook.com/cosmedsupply/

Pls copy this template and email us the below required details, we will reply you within 12 hours or less.

Your Name:
Product:
Quantity:
Delivery Address:
Contact Number:

 

(2) WHAT ARE YOUR PAYMENT OPTIONS?
We accept Western Union, Bank Transfer and Credit Card. We are not allowed to accept Paypal due to the nature of our products is against the Paypal’s policy.

 

(3) CAN I PAY BY MY DEBIT CARD / CREDIT CARD?
Yes. We accept VISA & Master Card. We will send you a payment link for you to make payment with your debit / credit card once you have confirmed your order. However, there will be a 3% service charge if pay by card.

 

(4) DO YOU SHIP WORLDWIDE?
YES.

 
(5) HOW MUCH IS THE SHIPPING COST?
We give FREE SHIPPING for all orders over $100 usd.

 
(6) WHEN WOULD YOU SHIP OUT MY ORDER?
Your order will be shipped within 24 hours upon we receive the payment.

 
(7) WILL YOU PROVIDE TRACKING NUMBER?
Of course !

 

(8) WOULD YOU GIVE ME DISCOUNT IF I MAKE BULK ORDER?
Definately! Wholesale price will be given for large order.

 
(9) HOW LONG IS THE DELIVERY ?
We ship with Express Mail, delivery takes 3-7 business days depending on your country location. For Botox parcel, we would ship DHL Express and the delivery time takes only 24- 48 hours. We will also put ice pack inside the parcel to maintain its temperature at no extra cost.

 
(10) I NEED TO GET MY PARCEL URGENTLY, CAN I GET MY PARCEL IN 1 OR 2 DAYS?
For Botox parcel, we ship DHL Express and the delivery time takes only 24- 48 hours. For other products, we ship Express Mail and the delivery time takes around 3-7 business days. If you are not ordering Botox but need the product urgently, we could ship with DHL Express but extra charge is required.

 
(11) WHO WOULD BEAR THE IMPORT DUTIES, TAXES AND OTHER CUSTOMS RELATED CHARGES?
Import duties and customs related charges, if applicable, will be borned by the receiver.

 
(12) CAN I RETURN THE ORDERED GOODS?
You can return & exchange the item within 7 days upon receive the parcel in the following conditions:

(1) The item is not authentic
(2) The item has expired
(3) The item is broken
(4) The item is not as described

 

(13) DO YOU REFUND?
We don’t do refund. However, we would resend you a new parcel in the following conditions:

(1) The item is not authentic
(2) The item has expired
(3) The item is broken
(4) The item is not as described
(5) The item is missing/ lost during the transit

 

(14) ARE YOUR PRODUCTS AUTHENTIC AND ORIGINAL?
Of course!! All of our products are 100% original, genuine & authentic guaranteed!!

 

(15) WHAT IS THE CURRENCY OF THE PRICE ON THIS WEBSITE?
All prices on this website are in the USD currency.

 

(16) MY QUESTION IS NOT LISTED HERE, WHAT SHOULD I DO?
Kindly email us at cosmedsupply@gmail.com and we will reply you within 1- 2 hours time. You may also message us through our facebook page at https://www.facebook.com/cosmedsupply/

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